Request an account

Before you start

Anyone can request an account. No invitation is needed. This is also how a new colleague at an existing firm gets an Anchor sign-in, so that a credentialed member of the firm can then add them to the firm's staff.

You need the email address you want to sign in with, and access to that inbox. Anchor sends a confirmation link there.

Have a password in mind of at least 10 characters.

If a facility invited you by email, open that invitation instead of requesting an account.

Steps

1. Go to www.anchorcompliance.ca/sign-up, or press "Request one" beside "No account yet?" on the sign-in page. The page is headed "Request an Anchor Compliance account".

2. Fill in "Firm name", "Your name", "Your email" and "Password". The email is the address you will sign in with.

3. Add a "Firm contact email" and a "Firm contact phone" if you want to. Both are marked "Optional".

4. Choose an answer under "Entry permits per month, roughly". Then, under "Who signs your hazard assessments?", pick "We have our own competent person" or "We would like CCL to sign them". Both questions are required.

5. Answer "How did you hear about Anchor?" if you like, for example "Referral from a colleague". It is optional.

6. Press "Request account". The form is replaced by a panel headed "Check your email".

7. Open the email from Anchor and press its link. A page opens headed "Confirm your email address".

8. Press "Confirm email address". Your address is confirmed, you are signed in, and you land on a page headed "Your account is being set up".

9. Wait for an email with the subject "Your Anchor Compliance account is ready". Then sign in at www.anchorcompliance.ca/sign-in with your email and the password you chose.

How to know it worked

While your request waits, every sign-in takes you to "Your account is being set up". The page names your firm and shows the date your request was received. The only control on it is "Sign out".

Once the Anchor team has set up your firm, signing in takes you to your firm's Overview instead, with "Overview" and "Companies" in the menu.

Your account starts as an Anchor admin. An Anchor admin cannot start, edit or sign assessments. The competent person credential is granted separately, from the firm's staff list.

If something goes wrong

The "Check your email" panel reads the same whether or not your address could be used, so the form never reveals who already has an account. If no email arrives and you already have an Anchor sign-in, go to the sign-in page.

If you try to sign in before confirming your address, the sign-in page says: "Confirm your email address first. Open the link we sent when you requested your account, then sign in."

If the confirmation link has expired or was already used, the page shows an error and a link reading "Request an account again". Submit the form again with the same email and Anchor sends a new confirmation link.

If your request is declined, you receive an email with the subject "Your Anchor Compliance account request", and signing in shows a page headed "We could not set up this account". Press "Contact us" to email the Anchor team about it. Submitting the form again does not open a new request.